Responsible
Gaming at 988bd
At 988bd, we believe gambling should be entertaining — not stressful, not harmful, and never out of control. Our responsible gaming programme gives every player across Bangladesh the tools, information, and support they need to stay in control and play safely.
Gaming That Stays Fun
988bd is Bangladesh's premier online betting platform, and with that position comes a clear responsibility. We are committed to ensuring that every player on our platform — from Dhaka to Chittagong, Sylhet to Cox's Bazar — has access to robust tools that keep gambling a leisure activity and never let it become a burden.
Responsible gaming is not a single feature or a checkbox. It is woven into every part of how 988bd operates: the way we verify player age, the limits we make easy to set, the warnings we display, and the support team that is available every hour of every day. We take problem gambling seriously, and we are proud to offer a range of protective tools free of charge to all registered players.
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) to keep your spending predictable and within budget. Limit reductions take effect immediately; increases require a 72-hour review period.
Set a maximum gaming session length. Once your chosen duration is reached, the platform logs you out automatically — helping you take regular breaks and maintain a healthy perspective on your play.
Need a short break? Request a cooling-off period of 24 hours, 7 days, or 30 days. Your account is suspended for the chosen duration. All promotional messaging is paused immediately upon activation.
Players who feel gambling is having a serious negative impact on their life can request permanent self-exclusion. This irreversible step deactivates your account for a minimum of 12 months and stops all marketing contact.
Your Responsible Gaming Toolkit
Every tool below is available free of charge to all registered 988bd players. Contact our support team via live chat to activate any of these features on your account.
You can set a maximum deposit amount per day, per week, or per month directly through your account settings or by contacting our support team. Once a lower limit is set, it takes effect within minutes. If you request an increase, a mandatory 72-hour cooling period applies before the new limit becomes active — giving you time to reconsider. Deposit limits are one of the most effective tools for keeping your 988bd activity within a budget you are comfortable with.
In addition to deposit caps, you can set a maximum loss threshold over a defined period. When your net losses reach the limit you have chosen, the 988bd platform will prevent further wagering until the period resets. This is particularly useful for players who want to enjoy cricket betting, slots, and live casino games while maintaining a strict financial boundary. As with deposit limits, reductions are immediate while increases require a waiting period.
Time can pass quickly when you are engaged in a betting session. 988bd allows you to set session duration alerts that will display an on-screen notification after you have been playing for your chosen length of time. You can set alerts at 30-minute, 1-hour, or 2-hour intervals. When the alert fires, you will see a clear reminder to take a break, check your balance, and assess whether you want to continue your session.
If you feel you need a short break from the 988bd platform, you can request a cooling-off period of 1 day, 7 days, or 30 days. During this period, your account will be temporarily suspended — you will not be able to log in, deposit, or place bets. All promotional emails and SMS messages will be paused immediately. A cooling-off period is a lightweight, temporary tool; if you feel you need a longer break, we strongly recommend considering our full self-exclusion option.
Self-exclusion is the strongest protective measure available on the 988bd platform. When you self-exclude, your account is deactivated for a minimum period of 12 months, and you cannot reverse this decision during that time. All outstanding bets will be settled normally and any balance will be returned to you. All marketing communications will stop permanently. To request self-exclusion, contact our support team via live chat or at [email protected] — our team will process your request within 24 hours.
Reality check notifications give you a clear, periodic summary of how much time you have spent on the 988bd platform during your current session and your net financial position. These notifications are designed to cut through the immersive quality of live casino, crash games, and sports betting and give you a factual snapshot of your activity. You can set reality checks to trigger every 30 minutes, 60 minutes, or at a custom interval of your choice.
21+ Only — No Exceptions
988bd operates a strict minimum age policy. The platform is available exclusively to players who are 21 years of age or older. This rule applies to all players across Bangladesh — from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — without exception.
All new registrations on the 988bd platform are subject to Know Your Customer (KYC) identity verification. Players are required to submit a valid government-issued identification document — such as their Bangladesh National ID (NID), passport, or driving licence — before they can make their first withdrawal. Our verification team checks age, identity, and the ownership of any payment method used (bKash, Nagad, Rocket, Upay) to ensure that only eligible adults can access funds.
If 988bd discovers at any point that a player is under the age of 21, the account will be immediately and permanently closed. Any deposits made will be returned via the original payment method, and any winnings accrued will be forfeited. If you are a parent or guardian and believe a minor in your household has created a 988bd account, please contact us immediately at [email protected].
If you share a device or household with individuals under the age of 21, we strongly recommend taking the following steps to prevent underage access to gambling platforms:
Use device-level parental controls on smartphones, tablets, and computers to restrict access to gambling websites. Most Android and iOS devices offer built-in parental control features that can be configured to block categories of websites.
Never share your 988bd login credentials with anyone, including family members. Your username and password are personal to you and should be kept strictly confidential.
Always log out of your 988bd account when you have finished your session, particularly on shared or family devices. Enable two-factor authentication on your account for an additional layer of security.
If you have concerns about a young person's relationship with gambling, please contact our support team. We take child protection seriously and will provide guidance on available resources.
Is Gambling Becoming a Problem?
Gambling problems can develop gradually. Honest self-reflection is one of the most important steps a player can take. Review the questions below and consider whether any of them feel true for you.
Do you spend more money on gambling than you originally planned? If you regularly exceed the budget you set for yourself before a session, this may indicate that your gambling activity is becoming harder to control.
Do you chase losses by continuing to bet after a bad run? Chasing losses — placing additional bets to try to recover money already lost — is one of the most common warning signs of problem gambling behaviour.
Has gambling affected your relationships, work, or finances? When gambling starts to create tension with family members, impact your work performance in Dhaka or elsewhere, or cause financial stress, it has moved beyond entertainment.
Do you feel anxious, irritable, or restless when you are not gambling? Emotional dependence on gambling — feeling that you need to bet in order to feel normal or to relieve stress — is a significant indicator of a developing gambling problem.
Do you conceal your gambling from friends or family? Secrecy around gambling activity is often a sign that a player knows their behaviour has become problematic and feels uncomfortable or ashamed discussing it with people they trust.
Have you tried to cut back or stop, but found it difficult? Repeated unsuccessful attempts to reduce or stop gambling, despite a genuine desire to do so, can indicate that professional support and structured tools may be needed.
We Are Here to Help
If you feel that gambling is having a negative effect on your life or the life of someone you care about, please do not hesitate to reach out. The 988bd responsible gaming support team is available 24 hours a day, 7 days a week, including during Ramadan, Eid, and all public holidays in Bangladesh.
Our support team can help you activate any of the tools described on this page — deposit limits, session timers, cooling-off periods, or full self-exclusion — quickly and without bureaucracy. All responsible gaming requests are treated with complete confidentiality and are processed within 24 hours.
Beyond the 988bd platform itself, we encourage players who are experiencing serious difficulties to seek independent support from qualified mental health or financial counselling professionals. You are not alone, and there is no shame in asking for help. Addressing a gambling problem early makes recovery significantly more achievable.
Available 24/7 directly through the 988bd platform. Response times are typically under 5 minutes. Ask our team to activate any responsible gaming tool on your account immediately.
Write to us at [email protected] with the subject line "Responsible Gaming Request". We aim to respond to all responsible gaming emails within 4 hours (BST, UTC+6).
Send a message to +880 1700 988 000 for urgent responsible gaming queries. Our WhatsApp line is monitored around the clock, including weekends and public holidays.
24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6). No waiting until the next business day; responsible gaming requests are always treated as priority.
Enjoy 988bd — Safely and Responsibly
When gaming stays fun and within your limits, it is one of the most exciting pastimes available. Explore cricket markets, live casino tables, and slot games — always with your wellbeing first. 21+ only.