Privacy Policy
at 988bd

988bd ("we", "us", "our") is committed to protecting and respecting the privacy of every player who uses the 988bd platform at https://988bd.io. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This policy applies to all services offered on the 988bd platform, including sports betting, live casino, slot games, crash games, and all related account, payment, and support services. It applies to all players registered in Bangladesh and to any individual who accesses the platform, whether or not they hold a registered account.

By using the 988bd platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, you should cease using the platform immediately.

988bd collects personal data that is necessary to provide you with a safe, compliant, and fully functional betting and gaming experience. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data beyond what is present on government-issued KYC documents required for identity verification.

988bd collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or submitting feedback forms on the platform.
• Automated technical collection: When you access the 988bd platform, our servers automatically record technical data including your IP address, device information, browser type, and session activity through standard web server logs and cookies.
• Payment providers: When you transact via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, relevant transaction confirmation data is passed to 988bd by the payment processor to validate your deposit or withdrawal.
• Third-party game providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may pass session and game outcome data to 988bd's systems for the purpose of settling bets, resolving disputes, and maintaining audit logs.
• Identity verification services: Where 988bd uses third-party KYC verification technology, that service may provide us with a verification result and a data match score based on the documents you submit.

988bd uses the personal data we collect strictly for the following purposes:

• Account management: To create, maintain, and secure your 988bd account, process your login, and enable you to access all platform Services.
• Identity verification and KYC compliance: To verify your identity, confirm your eligibility to use the platform (including age verification — 21+ only), and satisfy our anti-money laundering (AML) obligations.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods in Bangladeshi Taka (৳), and to maintain a full audit trail of all financial activity on your account.
• Service delivery: To settle bets, record game outcomes, apply bonuses and promotions, and provide customer support.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct as described in our Terms & Conditions.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance, content, and user experience of the 988bd platform.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, apply self-exclusion and deposit limit requests, and comply with our responsible gaming obligations.
• Marketing communications: To send you promotional offers, bonus alerts, and platform updates where you have provided consent or where we have a legitimate interest. You may opt out at any time.
• Legal and regulatory compliance: To respond to lawful requests from law enforcement or regulatory authorities, and to retain records as required by applicable law.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without human review.

988bd processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform our contract with you — including account registration, KYC verification, bet settlement, and payment processing — is carried out on the basis that it is required to provide the Services you have requested.
• Legal obligation: Certain processing activities (such as maintaining KYC records, retaining transaction logs, and reporting to authorities) are carried out to comply with applicable legal and regulatory obligations.
• Legitimate interests: We process certain data (such as technical and usage data) on the basis of our legitimate interests in operating a secure, high-quality platform and preventing fraud and abuse, provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent — particularly for marketing communications — you have the right to withdraw that consent at any time by contacting our support team or using the opt-out mechanism in any marketing message.

988bd does not sell, rent, or trade your personal data. We share your personal data only in the following limited and necessary circumstances:

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Game technology providers: Studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive your account identifier and session data to deliver their games and settle outcomes. They do not receive your full identity data or financial data beyond what is required for game delivery.
• Identity verification services: Where applicable, your KYC documents and identity data are shared with our third-party verification partner solely for the purpose of confirming your identity. Verification partners are contractually prohibited from using your data for any other purpose.
• Fraud prevention and security vendors: We may share technical data (IP addresses, device fingerprints) with trusted anti-fraud service providers to detect and prevent unauthorised account access, bonus abuse, and suspicious betting patterns.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, court order, or lawful request. We will notify you of such disclosure where permitted by law.
• Professional advisors: We may share data with lawyers, auditors, or accountants where necessary for the operation and protection of our business, subject to strict confidentiality obligations.

988bd uses cookies and similar technologies (such as local storage and session tokens) to operate the platform effectively and to improve your experience. The types of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the platform to function. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure stable platform performance. These cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: We use anonymised analytics data to understand how players navigate the platform, which pages they visit most, and where technical issues occur. This data is used exclusively to improve platform quality and is not linked to your individual identity.
• Preference cookies: These remember your platform preferences such as language settings and display preferences to deliver a more personalised experience across sessions.

988bd does not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling technologies. You may configure your browser to refuse or delete cookies, but please note that disabling strictly necessary cookies will impair your ability to use the 988bd platform.

988bd retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory retention obligations. Our general data retention standards are as follows:

• Account and identity data: Retained for the full duration of your active account relationship with 988bd, and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of the transaction to satisfy financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Gaming session and bet history: Retained for five (5) years to support dispute resolution, audit requirements, and responsible gaming monitoring obligations.
• Technical and log data: Retained for up to twelve (12) months for security monitoring and fraud investigation purposes, after which it is anonymised or deleted.
• Support communications: Retained for three (3) years from the date of the communication to support dispute resolution and quality assurance.

When your personal data is no longer required for any of the purposes described above, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

As a 988bd player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]:

• Right of access: You have the right to request a copy of all personal data that 988bd holds about you. We will respond to access requests within 30 days of receipt.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request that 988bd delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that we are legally required to retain certain data (such as KYC and transaction records) regardless of an erasure request.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: You may request a copy of personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of our legitimate interests, including direct marketing. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

We aim to respond to all data rights requests within 30 days. In complex cases we may extend this by a further 30 days, and we will notify you if an extension is necessary. There is no charge for exercising your data rights.

988bd takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, disclosure, or destruction.

• All data in transit between your device and 988bd servers is encrypted using 256-bit TLS/SSL technology.
• All stored personal data is encrypted at rest using industry-standard encryption protocols.
• Access to personal data within 988bd's systems is restricted on a strict need-to-know basis. Only authorised personnel with legitimate operational reasons may access player data.
• Regular internal and external security audits are conducted to assess and improve our data protection measures.
• Our platform employs real-time fraud detection and anomaly monitoring systems to identify suspicious access attempts and respond to security incidents rapidly.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 988bd will notify you without undue delay via the email address or mobile number registered on your account, and will take immediate steps to contain and remediate the breach.

The 988bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. Registration on the platform requires confirmation of age, and KYC verification is used to confirm that all players meet the minimum age requirement.

If 988bd becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds held in an underage account will be returned via the original payment method after identity confirmation, less any bonus amounts which will be forfeited.

If you are a parent or guardian and believe that a minor in your care has created a 988bd account or submitted personal data to us, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

The 988bd platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) and payment method brands (such as bKash, Nagad, Rocket, and Upay). While we work only with reputable and established partners, 988bd is not responsible for the privacy practices of any third-party service provider.

We encourage you to review the privacy policies of any third-party providers whose services you use in connection with the 988bd platform. This Privacy Policy applies only to data processed directly by 988bd and does not extend to data processed independently by third-party game studios, payment processors, or any other external service provider.

988bd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform services, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of the 988bd platform following the posting of any change constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated terms, you should stop using the platform and may request account closure as described in our Terms & Conditions.

The current version of this Privacy Policy is always accessible at https://988bd.io/privacy-policy and supersedes all previous versions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 988bd handles your personal data, please contact our Data Support team through any of the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line for faster routing.
• Live Chat: Available 24/7 directly through the 988bd platform, with response times typically under 5 minutes during Bangladesh Standard Time (BST, UTC+6) peak hours.
• WhatsApp: +880 1700 988 000 — available for urgent account and privacy queries.

We aim to acknowledge all privacy-related enquiries within 24 hours (BST) and to provide a substantive response within 10 business days. For formal data subject access requests, the maximum response period is 30 days from receipt of a valid request, as described in Section 9 above.